We aim to fulfil your order within 5 to 7 working days from the date of the Order Confirmation, unless there are exceptional circumstances. Your order shall be delivered to the address provided at the time your order was placed via Royal Mail deliveries.
Deliveries to mainland UK addresses totalling more than £60 are not subject to a delivery charge and will be delivered free of charge. For all other orders, the following delivery charges (including VAT) will apply:
- Mainland UK orders totalling less than £60.00 delivery charge is £6.95, plus £5.00 for chilled products;
- Mainland UK orders that include chilled items totalling less than £60 are subject to £5 surcharge for premium next day delivery service;
- Northern Ireland delivery charge for all orders is £24.00, plus £5.00 for chilled products;
- Scottish Highlands charge is £10.95 plus £5.00 for chilled products;
- Islands (including Channel Islands) delivery charge for all orders is £34, plus £5.00 for chilled products.
- For all other overseas or EU locations please email us at email@example.com!
We are only able to deliver to UK addresses and our delivery charges relate to delivery to one single UK address. We are unable to split orders to separate addresses.
Deliveries will only be made between Monday to Friday and between the hours of 9.00am and 6.00pm by Royal Mail Postage. We are unable to provide specific delivery times but will inform you on the day if deliveries are on the way. It is the customers responsibility to ensure that someone is available to accept delivery, as the courier will require a signature for all deliveries. Products cannot be left with any third parties and you will be responsible for any additional delivery charges incurred for failed deliveries.
If for any reason you fail to accept delivery of any Product when they are ready for delivery, or we are unable to deliver the Product on time because you have not provided the correct delivery address or appropriate instructions or no-one was there to accept the delivery at the time notified to you:
(a) risk in the Product shall pass to you;
(b) the Product shall be deemed to have been delivered; and
(c) we may store the Product until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
You must provide at the delivery address and at your expense adequate and appropriate equipment and manual labour for loading the Product.
Any dates quoted for delivery are intended to be an estimate only and we shall not be liable for any delay in the delivery of Products however incurred. Time for delivery shall not be of the essence. If no delivery date is specified, delivery shall be within a reasonable time at the times designated above, between Monday and Friday.
RISK AND TITLE
The Products ordered will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
PRICE AND PAYMENT
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
All prices on our site are quoted in GBP (£) and are exclusive of delivery costs, which will be added to the total amount due and calculated in accordance with the condition noted above for orders below or over £60.
Prices and charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced or the price may have changed. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Payment for all Products must be by credit or debit card. We accept payment with Mastercard, Visa, UK issued Maestro, non-UK issued Maestro and Solo. We are unable to accept American Express and no handling or administration fees will be charged. We will not charge your credit or debit card until we have confirmed that the Product(s) is in stock and available for despatch to you.