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FREE DELIVERY ON ALL ORDERS OVER £60

In order to login to the website as an administrator you need to go to

https://authentiafinefoods.co.uk/wp-admin/

From there you need to login using your username and password

2) How to view analytics on the website

The website is using Google Analytics and the reports (visitors, traffic etc) can be easily been viewed on by clicking on Dashboard > Insights. From there you should be able to see the reports from Google Analytics in your WordPress Dashboard.

3) How to add a blog-post

Go to Dashboard > Posts > Add New

You need to click on the little black cross in the middle of the screen and then click on the “Classic Block”

While adding a blogpost, make sure you do the following:

i) Add a “Read More” line (it is part of the “Classic Block”) like in the image bellow. Decide where you are going to put that line as it will be used as the excerpt for the post that will show as “read more” in the blog listing.
ii) Add a “Featured Image” (1025*640px)

After that you can click Publish at the top right of the page.

4) How to check for new orders

New orders should come through into the info@authentiafinefoods.co.uk email, so that email needs to be checked in a regular basis.
After a new order arrives in the email, then you need to login to the website 

https://authentiafinefoods.co.uk/wp-admin/

by using the provided Username and Password
and then from the Dashboard on the left sidebar to click on WooCommerce > Orders

From there you should be able to see all the orders with the most recent ones on top.

5) How to process an order

The journey of an order is the following:

  1. Customer goes to the e-shop
  2. Customer puts stuff into their basket
  3. Customer goes to checkout
  4. Customer pays through Stripe
  5. Customer receives an email that they successfully payed their order and that it is in “Processing” mode by the store. At this point the stock of the purchased product(s) decrease accordingly
  6. E-shop admin receives a notification of the order (after previous step is completed only)
  7. E-shop admin prepares the order, arranges delivery etc
  8. E-shop admin, and only when they finish with the packing/delivery goes to dashboard and changes the status from “Processing” to “Completed”
  9. Customer receives an email that says their order has finished processing


You can find all the orders in Dashboard > Woocommerce > Orders
 

There should be different status in the Status column on the right and each one mean a different thing:

  • Pending Payment: Customer tried to pay but payment has not been completed yet.
  • Processing: Customer payed successfully and is now waiting for their order to arrive. This is the part that the e-store admin needs to start processing the order (collecting the items, packaging, organising delivery etc)
  • Completed: The order has been dispatched/shipped to the Customer.
  • Failed: The order failed. Most of the times from wrong payment information from the customer

From all the above status the most important ones will be the Processing and the Completed.

In order to change that status in an order, once you select the “Processing” order, and only once you make sure the order has just dispatched/shipped then you should change the status of the order from that dropdown from Processing to Completed and then click Updateat the top right of the screen.

In the “Order notes” section of the page on the right, you will see a complete history of the status of the order. It can be very useful in order to track the whereabouts of orders.

6) How to add a new product

Login into the website and go to Dashboard > Products > Add New

 

There are some fields that you need to add.

i) Product title: this is under the “Add New product” on the screen like in the image bellow.
ii) Product description: it is bellow title 
iii) Product Categories: Very important to always tick “Online Shop” (the parent category) and then tick the subcategory this product belongs to. 
iv) Product tags: See it as product properties. It is needed if you want to group similar products together or for special conditions
v) Product image: Upload a product image. It needs to 600*600px size.

At this point it needs to be decided if that product will be a Simple Product or a Variable Product

CASE (I): Simple Product


It is the most common use of products. It is sold individually with the following attributes in the “Product data” part of the page.

General Tab:
    – Regular price:  Add the price including tax
    – Sale price: Not required, but if it needs to be added, it needs to be lower than the regular price   

– Inventory Tab:
  – SKU:
A unique identifier of products. Something like a barcode. It needs to be unique.
  – Manage stock?: It needs to ticked
  – Stock quantity: The stock quantity of the product. The quantity will decrease automatically only after a successful (paid) purchase. It is very important to update the quantity or else customers won’t be able to shop that product when it reaches 0.

– Shipping Tab:
  – Weight: The weight of the product (not required)
  – Dimensions: The dimensions of the product (not required)

  

CASE (II): Variable Product


Variable products are products that can be grouped and can share specific attributes together (image, description etc). In our case we use variable products and categorise them as size (same product, different size, for example 1L Olive oil and 5L Olive oil).

Variable products need to have the following settings in order to work:

– General Tab, Inventory Tab and Shipping Tab must all be empty
Attributes: You need to create an attribute here (by clicking on the “Add” button) that will be shared with the grouped/variable products. We use “Size”, so in the “Name” box we add “Size”, we tick the 2 tickboxes, and in the “Values” tab we add all the different variations of this product separated by the | (pipe character).

After that we click “Save attributes”.

Once we do that, we can click on the “Variations Tab” bellow and then on “Create variations from all attributes”. What this does is it grabs the previous attributes (1L and 5L) and creates 2 products, one that will be 1L version and another that will be 5L version

After you’ve done this, then the Variations Tab should look like this: It will create the 2 products (#778 and #779) in our case so all you have to do is to assign each attribute.

 

Then if you click on each variation, you should be able to add the same properties like in a Simple Product

  – SKU: A unique identifier of products. Something like a barcode. It needs to be unique.
  – Manage stock?: It needs to ticked
  – Stock quantity: The stock quantity of the product. It is very important to update the quantity or else customers won’t be able to shop that product when it reaches 0.
  – Regular price:  Add the price including tax
  – Sale price: Not required, but if it needs to be added, it needs to be lower than the regular price
  – Image: Not required, use only if the product image is different. By default it will inherit from the main properties (Product Image)
  – Description: Not required, use only if the description of this variation is different

After we finish with all the variable products we click “Update” or “Publish” and the product will be live. It will have all the variable options, which in this specific example will be (1L and 5L) and depending on what the customer will choose, the price and quantity will change accordingly.

 

7) How to edit an existing product

In order to edit an existing product you need to go to Dashboard > Products > All Products

From there you will see a list with all the products in the e-store along with their stock levels, status, price etc

Depending on the type or product (see how to configurate products section) you should be able to edit various properties like price, product image, tags, category etc.

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